Refund and Returns Policy – Candy Care Nie

Effective Date: February 17, 2025

1. Return Eligibility

Customers may return products within 30 days of purchase if they meet the following conditions:
✅ The item must be in its original condition, unused, and in its original packaging.
✅ Proof of purchase (receipt or order confirmation) is required.
✅ The product must not be physically damaged or altered.

2. Non-Returnable Items

We do not accept returns for:
❌ Items damaged due to misuse or improper handling.
❌ Accessories such as screen protectors, chargers, and headphones (unless defective).
❌ Smartphones that have been activated, customized, or used extensively.

3. Refund Process

• Once we receive and inspect the returned item, we will process the refund within 7-10 business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Exchange Policy

If you received a defective or incorrect item, we offer a free exchange. Contact us within 7 days of delivery for assistance.

5. How to Initiate a Return

📞 Call us at (660) 679-4258 or email info@candycarenie.com with your order details.
📦 Ship the item back to our returns center, ensuring it is well-packaged.

For more details, visit Candy Care Nie.