Return and Refund Policy for Candycarenie

Effective Date: December 31, 2024

Thank you for shopping with Candycarenie. We are committed to ensuring your satisfaction with our products and services. This Return and Refund Policy outlines the terms for returning items and requesting refunds.

Contact Information:

1. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • The return request is initiated within 30 days of the delivery date.

  • The product is in its original condition, with all accessories, manuals, and packaging intact.

  • Proof of purchase is provided (order confirmation or receipt).

Non-Returnable Items:

  • Gift cards

  • Software products or downloadable content

  • Products damaged due to misuse or unauthorized modifications

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email info@candycarenie.com or call (660) 679-4258 with your order details and reason for return.

  2. Receive Return Authorization: Once approved, you will receive a Return Authorization (RA) number and instructions on how to send the item back.

  3. Ship the Product: Package the item securely and include your RA number. Ship it to the address provided in the return instructions.

  4. Inspection and Processing: After we receive the item, our team will inspect it. You will be notified of the approval or rejection of your return.

3. Refund Policy

If your return is approved, the following terms apply:

Refund Options:

  • Refunds are issued to the original payment method.

  • Alternatively, store credit may be provided upon request.

Refund Timeline:

  • Refunds are processed within 5-10 business days after the returned item is inspected and approved.

Deductions:

  • Shipping fees are non-refundable.

  • A restocking fee of up to 15% may apply for non-defective returns.

4. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Notify us within 7 days of delivery by contacting info@candycarenie.com.

  2. Provide photographic evidence of the damage or defect.

  3. Candycarenie will arrange for a replacement, repair, or refund as appropriate.

5. Exchanges

Exchanges are allowed under the same conditions as returns. To request an exchange, contact our support team. You will be required to return the original item, and a new order will be processed upon receipt.

6. Cancellation Policy

Orders may be canceled if the request is made before the item is shipped. Once shipped, the return policy applies.

To cancel an order, email info@candycarenie.com or call (660) 679-4258 with your order number.

7. Shipping for Returns

Customers are responsible for return shipping costs unless the product is defective or the return is due to our error. For defective or incorrect items, Candycarenie will provide a prepaid shipping label.

Return Address: Candycarenie 300 S Delaware St Butler, Missouri

8. Updates to This Policy

Candycarenie reserves the right to update this Return and Refund Policy at any time. Changes will be posted on our website with the effective date clearly indicated.

For the latest version, please visit www.candycarenie.com/return-policy.

Thank you for choosing Candycarenie. For any questions or assistance, please contact us via:

We are here to help!