Shipping Policy for Candycarenie

Effective Date: December 31, 2024

At Candycarenie, we are committed to delivering your products efficiently and securely. This Shipping Policy outlines our processes, timelines, and shipping options.

Contact Information:

1. Order Processing Time

  • Orders are processed within 2-3 business days (Monday to Friday, excluding public holidays).

  • Orders placed after 2:00 PM CST or on weekends will be processed the next business day.

Once your order is processed, you will receive an email confirmation with tracking details.

2. Shipping Options and Delivery Times

Candycarenie offers a variety of shipping methods to meet your needs. Delivery timelines depend on the selected shipping option and your location.

Domestic Shipping (Within the United States):

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day

International Shipping:

  • Delivery times vary by destination and typically range from 7-14 business days.

  • Customs duties, taxes, and fees are the responsibility of the customer.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • The shipping method selected

  • The destination address

  • The weight and dimensions of the package

Free standard shipping is available for orders over $100 within the United States.

4. Tracking Your Order

After your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. Updates will be available on the carrier’s website.

5. Undeliverable or Lost Packages

If a package is deemed undeliverable or lost:

  • Candycarenie will work with the carrier to locate and resolve the issue.

  • If the package cannot be found, we will issue a replacement or refund, depending on the circumstances.

Customers are responsible for providing accurate shipping information. Incorrect addresses may result in additional shipping fees.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  1. Contact us within 7 days of delivery at info@candycarenie.com.

  2. Provide your order number and photos of the damaged or incorrect items.

  3. We will arrange for a replacement or issue a refund as appropriate.

7. Restrictions and Exceptions

  • Candycarenie does not ship to P.O. boxes or military APO/FPO addresses.

  • Certain products may be subject to additional shipping restrictions due to size, weight, or local regulations.

8. Updates to the Shipping Policy

Candycarenie reserves the right to update this Shipping Policy at any time. Changes will be posted on our website with the effective date clearly indicated.

For the latest version, please visit www.candycarenie.com/shipping-policy.

Thank you for choosing Candycarenie. We value your trust and strive to provide the best shipping experience. For any questions or concerns, contact us via: